Frequently asked questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time is 3-5 days, certain items from our selection are made to order, you'll receive an email update about lead time for such products.
What payment methods do you accept?
You can purchase on our website using a debit or credit card. Or you can place your order thru Amazon.com
We additionnaly offer support for Paypal, Amazon Pay, Apple Pay.
You can chose these payment methods at checkout.
Will I pay taxes for international shipping?
For deliveries in Europe you'll will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Do you have physical stores?
The full list of our stores that sell our products can be found on https://www.globalkitchenconcepts.com/location.html
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way.
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.